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An Education in Service Management
- A Guide to Building a Successful Service Management Career and Delivering Organisational Success
- Narrado por: Andrew Kingston
- Duração: 5 horas e 31 minutos
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Sinopse
An Education in Service Management - A guide to building a successful service management career and delivering organizational success
IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organizations from theft, cyber attacks, and the related regulatory, reputational and financial impacts.
ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how:
- Working in or with ITSM enables you to build a career that spans global industries, locations and sectors;
- ITSM roles vary from service desk analyst to chief technology officer or consultant; and
- As a CTO, a CIO or an organizational leader, you can enable your teams to deliver exceptional digital experiences that delight your consumers, partners and customers.
PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.