Now with Foreword by Dr. Brian Littlechild, Research Lead for Social Work, University of Hertfordshire/Vice President, European Research Institute for Social Work. 

Learn keywords and phrases used in the health and care sector, so you can quickly figure out what managers are saying without having many questions. This compelling book gives you the advantage of talking like a boss and to knowledgeably take part in strategic, high level, and complex conversations. It will brighten your day and help you when you don't know what to say. Why not easily learn the language whenever you want? Get your copy of the first of an innovative, unique series to demystify common words and key phrases used by managers. It is full of overheard gems from real-life conversations, such as:

This is a not race but a journey; We will take that conversation forward tomorrow.

The patients are falling through the cracks.

People are bouncing around health and social care services.

How are you going to move your metric? It's a handy, indispensable guide for students/aspiring/new/experienced staff. Also for the public, who take part in co-production/ public participation/speaking with heath care professionals. It is a roadmap, highlighting words, by managers on their favourite subject of journeys.

Easy, realistic translations are provided to clarify what is really being said, with a dose of ingenuous humour and irony, written by Carolyn, who has worked 30+ years in health, care and education.