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Pragmatic Customer Service: A No-Nonsense Guide to Excellent Customer Service for Small Businesses
- The Pragmatic Management Series
- Narrado por: Pete Moore
- Duração: 1 hora e 49 minutos
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Sinopse
Embark on a journey to elevate your small local business to new heights. This captivating guide, infused with insightful strategies and actionable tips, is your compass to mastering the art of customer service. From decoding the psychology of satisfaction to creating personalized experiences, this book is your blueprint to winning hearts, one interaction at a time. Dive into the world of community engagement, unleash the power of data-driven insights, and transform mistakes into opportunities that bolster loyalty. With a touch of humor and a wealth of knowledge, this guide empowers you to forge lasting connections, build a brand reputation that resonates, and ensure your business thrives in the competitive landscape. If you're ready to take your customer service game to the next level, this book is your essential toolkit for success!