"People don't leave companies. They leave their leader."

Notable Moments

[00:02:27] Is Customer Service Fading in Today's Workforce?
[00:04:01] Why People Leave Leaders, Not Companies
[00:08:56] Can You Build Service Culture During a Staffing Crisis?
[00:11:18] Why Leadership Stress Is Increasing
[00:13:28] The Emotional Needs of Today's Workforce

Leadership is getting harder. Expectations are rising, competition is global, technology is accelerating, and employee needs are changing. In this episode, Lee Cockerell explains why great customer service starts with how leaders treat their people. Turnover, morale, and performance often trace back to one factor: leadership. If you want people to stay, perform, and care, you have to give them a reason to.

Read my blog for more from this episode.

Resources

CockerellStore.com

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

"Most motivation problems are leadership problems."

Notable Moments

[00:02:22] Why "unmotivated teams" are usually a leadership issue
[00:03:30] Resetting expectations, accountability, and standards
[00:05:04] The difference between motivating people and inspiring them
[00:07:33] How reliability and customer loyalty drive repeat business
[00:10:06] Why pre-shift meetings inspire performance and engagement

Unmotivated teams don't need hype. They need clarity. This episode breaks down why low initiative is often a leadership issue, not a people problem. Lee Cockerell shares how honest conversations, clear expectations, accountability, and pre-shift meetings raise performance. Inspiration comes from standards, consistency, and leaders willing to set the bar and lead from the front.

Read the blog for more from this episode.

Resources

CockerellStore.com

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

"Leaders don't need to have all the answers. They just need to know how to get to the right answer quickly."

Notable Moments

[00:02:40] Why unexpected problems happen constantly
[00:03:22] Deciding what matters most right now
[00:03:56] Knowing when to get expert help
[00:04:57] Staying calm instead of overreacting
[00:05:31] Fixing problems immediately vs. letting them linger
[00:06:29] Making backup plans before trouble hits
[00:06:57] Why acting quickly helps you sleep better
[00:09:20] Anticipation, action, and reflection

Unexpected challenges happen to everyone. Lee Cockerell shares how experience, calm decision-making, and quick action help leaders handle problems without panic. The conversation explores why fixing issues immediately matters, when to ask for help, and how anticipation and reflection reduce future disruptions.

Read my blog for more from this episode.

Resources

Creating Magic Mastermind October 2025

CockerellStore.com

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.