"When you respect time, you build trust and your reputation grows."

Notable Moments

[03:30] Time is not the new issue; it's always mattered

[05:10] How Disney engineers measure time and efficiency

[09:20] Coffee shop story and customer decision-making

[15:00] Why leaders must observe operations firsthand

This episode explores why time is one of the most important factors in leadership, service, and personal credibility. Lee explains how poor systems cost businesses trust, money, and customers, even when no one complains. He shares how organization, discipline, and time-awareness shape reputation and performance. Practical examples show how leaders can uncover bottlenecks, respect people's time, and create better experiences every day.

Read my blog for more from this episode.

Resources

CockerellStore.com

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

"Every leader's job is to inspect what they expect."

Notable Moments

[03:39] Seeing management as part auditing, part leadership

[05:57] Why clarity prevents most workplace problems

[07:48] The real issue behind poor communication

[09:22] How clear expectations turn fear into trust

[11:32] Inspect what you expect every day

Lee Cockerell shares how good managers act like auditors by constantly checking for clarity, accuracy, and accountability. He explains why inspection builds trust when it's done with communication and transparency. Learn how leaders can prevent most problems simply by setting expectations clearly and following up with consistency and care.

Read my blog for more from this episode.

Resources

CockerellStore.com

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

"When you surround yourself with people who think differently, you see your blind spots."

Notable Moments

[01:38] Becoming an expert and why it matters

[04:34] The value of solving problems together

[09:09] How to form a mastermind with variety and trust

[11:20] The importance of psychological safety and honesty

[17:15] Why encouragement and recognition matter

Discover how to create your own mastermind and why diversity of experience leads to better problem-solving. Lee Cockerell shares lessons from Disney and beyond about gathering people with different perspectives, creating psychological safety, and leading with honesty and encouragement. Learn why truth-telling, humility, and collaboration can transform both your leadership and your organization.

Read my blog for more from this episode.

Resources

CockerellStore.com

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.