Creating a Customer Experience Model
Falha ao colocar no Carrinho.
Falha ao adicionar à Lista de Desejos.
Falha ao remover da Lista de Desejos
Falha ao adicionar à Biblioteca
Falha ao seguir podcast
Falha ao parar de seguir podcast
Creating a Customer Experience Model
-
Narrado por:
-
De:
Sobre este áudio
"The only thing that's going to matter are the people, nothing else."
Notable Moments
[01:49] Listener question on revamping a customer experience model
[02:53] Leadership’s role in defining and upholding standards
[04:09] Why service must be intentional and modeled from the top
[05:59] Why customer complaints are almost never about the product
[08:38] The origin of Lee’s storytelling-based training model
[10:30] How scripting experiences leads to consistency and excellence
Lee Cockerell, former Executive VP of Walt Disney World, answers a listener question about revamping a customer experience model for a large organization. Drawing from his experiences at Marriott and Disney, he shares practical advice on leadership, training, service standards, and using storytelling as a tool to create consistent, memorable guest experiences.
Read my blog for more from this episode.
Resources
The Cockerell Academy
About Lee Cockerell
Mainstreet Leader
Jody Maberry
Travel Guidance
Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.