In this episode of Travel Market Life, I sit down with Joji Esho, Hotel Manager at the historic 218-room Queen of Chester, located steps from the train station, and Prem Jethwa-Odedra, CEO of Biteluxe, a leader in hospitality tech solutions.

We dive into how WhatsApp integrations are transforming hotel operations by driving revenue, enhancing guest engagement, and streamlining processes, all while balancing the needs of leisure and corporate guests with personalized technology.

What You’ll Learn

- Guest Engagement: Discover how WhatsApp enables pre-arrival surveys to tailor guest experiences and unlock upsell opportunities, creating memorable stays.

- Revenue Growth: Learn how proactive messaging anticipates guest needs, offering personalised add-ons that convert interactions into impactful sales.

- Operational Efficiency: Explore how automated WhatsApp communications reduce reliance on traditional phone calls, saving time while preserving a personal touch.

Together, Joji and Prem share why embracing platforms like WhatsApp is a game-changer for hotels, fostering authentic connections and driving financial success in a competitive market.

Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.