The problem isn’t the tech. It’s the gaps where it doesn’t talk to each other.

In this live episode recorded at the Independent Hotel Show 2025, we dive deep into the critical weak points in hotel technology. Bringing together hospitality leaders Alessandra Leone, Douglas Waddell, and Tanya Stellard we ask what happens when the tech stack doesn’t quite stack up.

From legacy systems and fragile infrastructure to fragmented tools that don’t talk to each other, we unpack the operational realities hotels face today. This isn’t just about tech for tech’s sake - it’s about aligning technology with strategy, empowering teams, and delivering experiences guests actually want.

What You’ll Learn

- Infrastructure First: Why building a strong foundation is the key to making every system work better.

- People at the Core: How involving teams early in the tech journey leads to better adoption and smoother operations.

- Smart Investment: Why strategy (not shiny tools), should drive every tech decision.

This conversation is a reminder that the best hotel technology isn’t about having the most - it’s about making it work seamlessly, together, for guests and teams alike.

Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.