Immerse yourself in an enlightening discussion with Lucie Child, Strategy Lead for Customer Care at The Very Group, as we explore the complexities of customer experience in our rapidly changing world.

This episode dives into the heart of CX, highlighting the challenges that organisations face, from recruitment woes to the pressing issues surrounding customer vulnerability amidst a cost of living crisis.

Lucie shares her insights and strategies from her extensive career journey, revealing how her experiences have shaped her approach to improving customer care.

Throughout our conversation, Lucie passionately discusses the pivotal role of workplace inclusion and equity in enhancing CX. She highlights the success of her colleague-led networks, which aim to foster a more supportive environment for everyone. Engaging stories from her personal journey - transitioning from an archaeology degree to a career in customer insight - remind us that our diverse backgrounds can offer unique perspectives and strengths in any profession.

Lucie also reveals her commitment to community well-being, sharing her latest projects like mindfulness colouring books and her participation in the challenging Coniston Challenge for charity. This episode is packed with valuable insights, practical advice, and inspiration, making it essential listening for anyone involved in or curious about the world of customer experience.

Be sure to check out the YouTube page for the Video version

https://www.youtube.com/@CustomerExperienceFoundation24