Lukas Borkowski on Building Voice-First Humanitarian AI on a National Scale Podcast Por capa

Lukas Borkowski on Building Voice-First Humanitarian AI on a National Scale

Lukas Borkowski on Building Voice-First Humanitarian AI on a National Scale

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 Voices is a new mini-series from Humanitarian AI Today. In short daily flashpods, Voices passes the mic to guests to learn about new projects, events and advances in artificial intelligence and discuss topics that are important to the humanitarian community. In this flashpod, Lukas Borkowski, Senior Director of Strategic Partnerships at Viamo shares how artificial intelligence can serve the billions of people who remain offline and rely on basic mobile phones. In a conversation with Humanitarian AI Today producer, Brent Phillips, Lukas spotlights the reality that most people in lower income countries live their lives largely offline and disconnected from the benefits of emerging AI applications while at the same time live under mobile network coverage. Lukas describes how Viamo works directly with mobile network operators to negotiate long-term partnerships that enable national-scale, toll‑free hotlines and behavior-change campaigns and he describes how Viamo is rapidly expanding voice-first gen‑AI experiences for use cases like rural health worker hotlines and disaster-preparedness campaigns. He outlines Viamo’s cloud and in‑country server architecture, their use of generative AI and speech technology in local languages, and their specialization in behavior-change communication design that is tailored to specific geographies and demographics. Offering examples from public-health collaborations, he illustrates how voice-based generative AI can support and provide both community members and frontline workers with accessible information, advice and decision support. Touching on broader ecosystem challenges, Lukas highlights the lack of high-quality speech technology for many African and Asian languages and calls for more investment, standardized tooling, and collaboration with aggregators like Viamo rather than fragmented pilots and one-off solutions. He calls for partners who bring clear behavioral objectives and a willingness to deploy imperfect but improving tools, arguing that waiting for perfect technology delays agency for people who urgently need trustworthy information. Looking ahead, he envisions seamless voice experiences where, in a single call, users can learn about services, ask personalized questions, and complete tasks.
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