Host Bryn Griffiths sits down with Kelly Paisley, President and CEO of The IT Company. With decades of experience in IT, Kelly dives deep into the rapidly changing landscape of artificial intelligence—and what it means for the credit and collections industry.

Kelly explains why AI is not a monster to be feared, but also not a “magic bullet” that can solve every problem. From discussing the importance of planning and data management to demystifying common fears and misconceptions, the conversation offers practical, grounded advice for any business leader contemplating an AI project. Kelly shares candid stories about his own journey adopting AI, what worked, why 90% of AI projects fail, and the vital role of company culture and policy in successful implementation.

Episode highlights:

• The truth about AI’s strengths and limitations in business

• Why rushing into AI without a plan can lead to failure

• The importance of “AI readiness” and data hygiene

• How to create a practical AI use policy for your team

• Real-world examples from the credit and collections industry

• Kelly’s perspective on the human side of tech adoption—overcoming fear and hype

Perfect for business owners, managers, and IT professionals curious (or even skeptical) about AI, this episode is packed with actionable insights to help your organization move forward with confidence.

The IT Company: theitco.ca
MetCredit Blog: blog.metcredit.com

Rhonda Fox-Miles brings nearly five decades of experience to this insightful episode of Overdue Advice, where the conversation zeroes in on the shifting landscape of bankruptcies, consumer proposals, and debt collection in Canada. As a trustee from Fox-Miles and Associates, Rhonda shares her front-line perspective on the gradual rise of insolvencies post-pandemic, challenging the expectation of a financial tsunami and highlighting the nuanced realities businesses and individuals face today.

Rhonda delves into why bankruptcies are increasing only slowly, the lingering impact of pandemic-era collection freezes, and how legislative changes now make remote financial consulting routine. She also unpacks the key differences between bankruptcy and consumer proposals, emphasizing the importance of personal agency, transparency, and early intervention for those struggling with debt. The discussion extends to local versus national trustee preferences, shifting court procedures, and the legal intricacies driven by updates to the Bankruptcy and Insolvency Act.

Throughout the episode, Rhonda emphasizes the deeply human aspects of debt—underscoring the role of unexpected life events, mental health awareness, and the need for honest, constructive financial conversations. With practical advice on budgeting, emergency funds, and negotiation timing, this episode offers listeners a pragmatic roadmap for overcoming financial distress and fostering resilience, both at home and in business.

Key Themes:

• The ‘slow rise’ of corporate and personal bankruptcies post-pandemic

• How updated bankruptcy laws have reshaped trustee and debtor relationships

• Why local expertise still matters in an age of virtual financial services

• The critical difference between bankruptcy and consumer proposals—and who should choose which

• Practical communication and budgeting strategies to reduce money stress

• The rising awareness of mental health considerations in financial recovery

Whether you’re a business owner, a collector, or an individual facing financial headwinds, this episode offers overdue advice and actionable strategies direct from the front lines of Canada’s credit landscape.

Episode Highlights

00:22 – 01:34: Rhonda Fox Miles discusses initial fears of a “tsunami” of insolvencies post-pandemic and explains why a large spike didn’t materialize.

01:45 – 02:09: How Revenue Canada ranks among creditors and the distinction between secured and unsecured corporate taxes.

02:27 – 03:45: The shift to virtual meetings, the importance of local trustees, and how changes from the pandemic continue to impact the process.

04:04 – 05:14: Emphasis on discussing options with debtors early, and why avoidance and waiting until legal action is started usually backfires.

05:16 – 06:22: A glimpse into the hefty and ever-changing Bankruptcy and Insolvency Act and why expertise is so crucial in navigating its layers.

06:32 – 07:56: Rhonda explains forced bankruptcy processes, timelines, and the difficulties that arise when a debtor is uncooperative.

08:13 – 09:01: Despite economic hardships, bankruptcy rates remain stable; why this can actually hold the economy back and how the law is designed to help ‘honest, unfortunate debtors.’

09:24 – 10:13: Why budgeting matters and how unplanned expenses (like coffee habits!) can undermine financial stability.

10:38 – 11:44: Rhonda shares what consistently leads to personal bankruptcy—unexpected life events, not just ‘bad financial behavior.’

12:08 – 13:36: Bankruptcy vs. Consumer Proposal: a practical breakdown of the two options, including control, obligations, and how personal situations dictate the right choice.

13:51 – 14:52: Insights on timing, building trust, and the legal impact once a trustee is involved—especially how all collection actions must stop.

15:02 – 16:07: Rhonda reflects on changing trends since 2015, especially the increased awareness and impact of mental health issues related to debt.

16:40 – 18:12: Rhonda emphasizes her people-first approach—helping individuals and families gain the communication and budgeting skills to manage debt and stress.

18:50 – 20:30: Practical advice on building an emergency fund and the peace of mind it brings when life throws the unexpected your way.

Martin Hunter is a visionary thinker who delves into the evolving dynamics of human necessity and economic growth. With a keen understanding of societal trends, Martin explores how the reduction in human dependency on traditional roles and resources can lead to an increase in global GDP and individual affluence. As populations shift and wealth accumulates, he observes a rising demand for luxurious living, highlighting a preference for more personal space and convenience, such as automated services in everyday life. Citing historical precedents like the labor shortages in Fort McMurray and shifts during the pandemic, Martin underscores the inevitability of automation in less-valued jobs to sustain growth and innovation. His insights draw attention to the intricate balance between technological advancement and societal evolution.

Episode Highlights:
00:30 Automation Fuels Economic Growth

04:36 CEOs, Economy, and Employee Concerns

07:59 Tiered Risk Management Approach

11:26 "Boosting Morale for Business Success"

14:52 Family Strategic Planning Retreat

17:43 Understand Balance Sheets for Retirement

21:58 Modern Business Navigators

24:32 "Entrepreneurship: Courage Over Fear"