Títulos em Marketing e Vendas

A language guide for English speakers who work with Mandarin Chinese-speaking clients in customer service roles such as in the financial, retail, and hospitality industries. The course teaches a number of useful phrases to help communicate with Mandarin Chinese-speaking clients. Content is organized over 14 daily sessions, including reviewing core Mandarin vocabulary and spaced repetition of content to aid learning and retention.

This guide provides targeted words and phrases for those working in customer service roles with Spanish clients. Core topics include: phone greetings, hotel reservations, medical check-ups, directions, suggesting solutions, warnings, examples of customer interactions in banks, restaurants and pharmacies, the travel check-in process, apologizing for a mistake at work, passengers on a flight, offering help, and a sales role in a shop. In addition, details on Spanish pronunciation and grammar, as well as next steps for learning a language, are also included.

A audio course in the Hindi language for those in customer service roles. Topics covered include customer interaction in many different settings, such as hospitality, travel, finance, and others. This is an ideal way for English speakers to build up their Hindi communication skills for customer-focused roles.