Resultado narrado por "Karen Cass" em Todas as categorias

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.

A young governess arrives at Bly, a country home in Essex, England, to care for Miles and Flora, two precocious and pure children. But as ghostly visions take shape, the obsessively protective governess soon fears for the safety of her wards - only to wonder if these hauntings are a conjuring of her own imagination.

Self-made man Aidan Iverson has seen more closed doors in his thirty years than he’s ever cared to count. As a member of the elite Duke’s Den, he has all the money he could possibly need but the one thing he can’t purchase is true power. If roguish Aidan can’t buy his way into...

Olivia can’t believe it when her boyfriend, Teddy, proposes out of the blue. She loves him (of course she does!) BUT it does seem sudden, especially when they don’t even live together yet. There is only one place that Olivia has ever wanted to get married - a gorgeous venue on the Cornish coast, built by her grandfather. The problem is they only have one date available - and it's only a few weeks away! Olivia isn't so sure about rushing but Teddy jumps at the chance to be married within the month. Thrown into a whirlwind of wedding planning, alarm bells start to ring for Olivia.

1937. Katya Komarovsky is studying medicine in Glasgow, living among friends and eager to begin her career as a doctor. But when her spendthrift parents announce that they’ve run out of money and are facing ruin—and that she’ll now have to support them by working as a governess in Vienna—the life she’s dreamed of goes up in smoke. Furiously resentful, Katya rages at her wealthy employer, Thor, for stealing her future—and saddling her with twelve-year-old Gretchen, a deeply troubled child who has only a blazing musical talent to redeem her.

Young Lady Jane Fitzmaurice had everything that Regency society approved of - flawless beauty, perfect breeding, and a respectable fortune. But she also had a mind and heart of her own that set heads shaking and tongues wagging.

"What a delight... I found myself so drawn into this world of peculiar crimes that finishing the last page left me disoriented, requiring an extra beat to flash forward and rejoin the current century." – Sarah Weinman, New York Times Book Review The envelope was tied with three delicate silk...

Miss Georgie Holbrooke is in the most dire of circumstances. Her brother has arranged for her to marry a vile man, and she has no doubt that he will punish her severely if she refuses. When an opportunity to work at an orphanage in the rookeries arises, she takes it, knowing it may be her only chance to escape.

Nestled in the quiet countryside sits the cosy village of Little Monkham, home of the Star and Sixpence, a renovated pub owned by sisters Sam and Nessie. As the locals welcome the new season, it appears that change is afoot in their tiny community, and not all of it for the better...Nessie is moving in with her boyfriend, leaving Sam alone in the pub. But with the arrival of new chef Gabriel causing a flutter among the women of the village, it seems that Sam might not be so lonely after all.

Lady Eleanor Swift is all set to spend her birthday with her beau, dashing Detective Hugh Seldon, until he calls to cancel on her again at the last minute. What’s a girl to do? Pack up her staff and her faithful old bulldog, Gladstone, and head off on a cruise to New York, that’s what!

Deadly Anniversaries celebrates the 75th anniversary of the Mystery Writers of America with a collection of stories from some of the top names in crime fiction. An anniversary can honor many things: a birth, a wedding and sometimes even a death. In Deadly Anniversaries, editors Marcia Muller and...

Winner of the Plutarch Award for Best Biography PEN Literary Award Finalist National Book Critics Circle Award Finalist New York Times Notable Book Washington Post Notable Book Boston Globe Best Book of the Year The award-winning author of Villa Air-Bel returns with a painstakingly researched...

Paper Moon meets the Blitz in this original black comedy, set in World War II England, chronicling an unlikely alliance between a small time con artist and a young orphan evacuee. When Noel Bostock—aged ten, no family—is evacuated from London to escape the Nazi bombardment, he lands in a...

From beloved New York Times bestselling author Jenny Colgan, a heartwarming and hilarious comedy about a pampered London socialite forced to live life among the common folk. Sophie Chesterton is London’s “It Girl”. She knows all the right people, goes to all the right parties, and wears...

A sensational, eye-opening account of Emma Jung’s complex marriage to Carl Gustav Jung and the hitherto unknown role she played in the early years of the psychoanalytic movement. Clever and ambitious, Emma Jung yearned to study the natural sciences at the University of Zurich. But the strict...

A controversial call to arms, Against Empathy argues that the natural impulse to share the feelings of others can lead to immoral choices in both public policy and in our intimate relationships with friends and family. Most people, including many policy makers, activists, scientists, and...

Human Remains is a chilling, masterful thriller by New York Times bestselling author Elizabeth Haynes that explores our darkest fears, showing how vulnerable we are—and how easily ordinary lives can fall apart when no one is watching. Annabel, a police analyst, is shocked when she discovers...

In the first novel in Christy Carlyle’s sizzling Duke’s Den series, three men, intent on making a fortune, discover irresistible opportunities . . . Nicholas Lyon gambled his way into a fortune and ownership of the most opulent, notorious gentlemen’s club in England. But when Nick’s...

Marketing for Growth is a guide to how the marketing function within a business can and should become its most important driver of growth. Marketers play a crucial role in generating revenue and they can play an equally important role in how revenues translate into profit. Growth is also about becoming a better business by being smarter or more efficient, and growing in a sustainable way. This involves developing and improving products, processes and standard of service.

Harper Jenkins is at the top of her game. A brilliant, determined journalist with a well-known knack for getting tight-lipped Hollywood stars to open up to her, Harper loves her job as Celebrity Editor at a newspaper’s glossy weekend magazine and has the best contacts in the business. But when her awful boss hires talented reporter Ryan to be the new Features Editor, Harper is furious. Because the two have met before: a decade ago, they were interns at the same publication, where they fell into a whirlwind romance…until Ryan betrayed Harper, and they never spoke again.