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In our era of companies that we hear negative things about almost weekly, where leadership is mistrusted and the foundational principles of organizations are abandoned, where the bottom line is the only thing observed, Jim Kouzes gives us a breath of fresh air and hope that you can build an organization for which good morals and values are the foundation and which can be extremely successful. His powerful examples are throughout this program will inspire you.

Not all customers are the same, regardless of how they appear on the surface. The most successful companies, from Amazon to Best Buy, understand their best customers are their most valuable asset, and they tailor their acquisition, development, and retention efforts to those customers. In The Customer Centricity Playbook, Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you see your customers as individuals rather than a monolith, so you can stop wasting resources by chasing down product sales to each and every consumer.

Necesitas confanza para transmitir seguridad, comunicarte de forma efectiva y tener éxito en tu organización. Pero tus propias inseguridades y tus temores pueden mermar tu capacidad para actuar con decisión y persuadir a otros.

In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They deliver packages faster, churn out new products, and endlessly revamp their UI, often putting greater strain on employees for diminishing returns. According to Tiffani Bova, this siloed focus on customer experience – without considering the impact on your staff—actually hinders growth in the long run. The most successful companies adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time.

The coauthor of In Search of Excellence offers practical insights on business, management, leadership, and success. This audio program covers listening to customers, noting symbols, circulating, motivating others, and striving for top-notch quality and service.

In 1982, business guru Tom Peters co-authored In Search of Excellence, one of the most influential business guides of all time. More recently, through 400 seminars in 47 states and 22 countries, Peters reexamined, refined, and reinvented his views on innovation, the #1 survival strategy, he asserts, for businesses of the next millennium.

In the new economy, hierarchical business structures are being consigned to the shredder and replaced with flexible, fast-responding, ad hoc groups of brainworkers. Tom Peters, author of the best-selling In Search of Excellence, is once again ahead of the curve, and now demonstrates that the key to success in business future is total engagement, dynamism, speed, and independence.

Thriving on Chaos is the national best seller that offers prescriptions for an economic world turned upside down.

Tom Peters has, for the past 12 years, been telling American business that the rules have changed. Now he goes farther in The Tom Peters Seminar, the first in an exciting new series aimed at helping everyone, Fortune 500 chairmen, middle managers trying to hold onto their place on the ladder (a mistake!), and hotel housekeepers, thrive in the brave new world of business in the 90s.