Resultado de "Laura E-L" em Todas as categorias

What are we going to do with those 20 or 30 years we didn’t expect? Due to unfounded fears of unhappiness and regret, many intelligent, otherwise rational people, even into their 40s and 50s, are so convinced that old age is a time of misery that they simply deny any other outcome and refuse to plan their own destiny. This optimistic and highly informative guide to smart aging will detail for listeners the steps they need to take to ensure that long life becomes synonymous with good life.

Fred Reichheld's 2006 book The Ultimate Question - that question being, "How likely is it that you would recommend this company to a friend or colleague?" - challenged the conventional wisdom of customer satisfaction programs. It coined the terms "bad profits" and "good profits" and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company. Richard Owen and Laura Brooks are co-developers, along with Reichheld, of the methodology behind answering the question.

An epic middle-grade memoir about sisterhood and coming-of-age in the three years leading up to the Bosnian Genocide. Three Summers is the story of five young cousins who grow closer than sisters as ethnic tensions escalate over three summers in 1980s Bosnia. They navigate the joys and pitfalls...