Resultado de "Jaff" em Todas as categorias

This well-researched and highly critical examination of the state of our mental health system by the industry's most relentless critic presents a new and controversial explanation as to why - in spite of spending $147 billion annually - 140,000 seriously mentally ill are homeless, 390,000 are incarcerated, and even educated, tenacious, and caring people can't get treatment for their mentally ill loved ones.

A brave warleader on a quest for a mythical weapon, Axon Coponiv is forced to look outside her trusted party for help when one of her own is mysteriously slain. She turns to Zev Asterling, a failed businessman, displaced aristocrat, and psuedo-detective, to help her find out who killed her man and why. The mystery deepens as Zev realizes that the killer must be someone close to Axon, perhaps even one of the others in her band.

If there's anything the recession of 2009 taught us, it was the importance of investing in our customers, but when was this any different? So says Joseph Jaffe, best-selling author of Life After the 30-Second Spot and Join the Conversation, and a leading expert and thought leader on new media and social media. In most businesses, it costs roughly five-to-10 times more to acquire a new customer than it does to retain an existing one, and yet companies continue to disproportionately spend their budgets into the "wrong" end of the funnel the mass media or awareness side.

Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips - and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of power, and every company must come to terms with the fact that the customer is in control. Interacting with customers in the way they want is an essential business strategy and, in many industries, the key to business success.

Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a "relationship" with your company's customer service department, or do they simply want to purchase your products or services so they can put them to use?

The Parallel Society has a singular task—to protect the universe from the troubles caused by other universes intersecting with ours. But recent disruptions to the Society have place Veronica “Roni” Rider in the position of team leader, and they don’t have time for her to get acclimated.

Preventing Domestic Homicides: Lessons Learned from Tragedies focuses on the diverse nature of domestic homicides and what has been learned about the most effective prevention strategies from domestic violence death review committees in Canada, the US, the UK, NZ, and AU. Each chapter focuses on different populations—specifically older women, youth dating relationships, indigenous women, immigrant and refugee populations, rural/remote communities, same-sex relationships, and homicides with police and military.

With a new afterword covering the two decades since its first publication, two of Washington, D.C.'s most respected journalists expose one of America's most tragic ironies: How the nation's capital, often a gleaming symbol of peace and hope, is the setting for vicious contradictions and devastating conflicts over race, class, and power. Jaffe and Sherwood have chillingly chronicled the descent of the District of Columbia.