Resultado narrado por "Kimberly Farr" em Todas as categorias

In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance.

Fiorina shares the lessons she's learned from both her difficulties and triumphs. Drawing on her experience as a pioneering business and nonprofit leader, a politically active citizen, and a parent, she diagnoses the largest problem facing our country today: untapped potential. Too often American men and women are held back by systems that prevent them from working and flourishing. Too many people lose hope for themselves.

Margaret Atwood has established herself as one of the most visionary and canonical authors in the world. This collection of fifteen extraordinary stories—some of which have appeared in The New Yorker and The New York Times Magazine—explore the full warp and weft of experience, speaking to our unique times with Atwood’s characteristic insight, wit and intellect.

A windswept private island off the coast of Massachusetts. A hungry ocean, churning with secrets and sorrow. A fiery, addicted heiress. An irresistible, unpredictable boy. A summer of unforgivable betrayal and terrible mistakes. Welcome back to the Sinclair family. They were always liars.

Alex Green is four years old when she first sees a dragon. In her next-door neighbour's garden, in the spot where the old lady usually sits, is a huge dragon, an astonished expression on its face before it opens its wings and soars away across the rooftops. And Alex doesn't see the little old lady after that. No one mentions her. It's as if she's never existed. Then Alex's mother disappears, and reappears a week later, one quiet Tuesday, with no explanation whatsoever as to where she has been. But she is a ghostly shadow of her former self, with scars across her body.

Naomi has started to think that she isn't meant to find love, but she might receive more than she ever hoped for this Christmas. Twenty-four-year-old Naomi King, who has been burned twice by love, has all but given up on marriage and children. As Christmas approaches - a time of family, faith, and hope for many others - Naomi is more certain than ever her life will be spent as an old maid, helping with the family's quilting business and taking care of her eight siblings.

In Loving What Is, best-selling author Byron Katie introduced thousands of people to her simple and profound method of finding happiness through questioning the mind. Now, I Need Your Love, Is That True? examines a universal, age-old source of anxiety: our relationships with others. In this groundbreaking book, Katie helps you question everything you have been taught to do to gain love and approval. In doing this, you discover how to find genuine love and connection.

Tango is used to the good life. He has a silver heart charm for his dog collar, a luxurious doggy bed - even specially made booties for taking walks in Central Park. But disaster strikes when Tango’s owners sail into stormy waters off the coast of Nova Scotia and the little Yorkie is swept overboard. Washed ashore on Prince Edward Island, Tango waits for his owners to come for him. As days turn into weeks, Tango despairs of ever getting back to Manhattan - unless he does something about it himself.

This memoir is laced with wonderful stories about the French character, particularly in the world of food, and the way of life that Julia Child embraced so wholeheartedly. Above all, she reveals the kind of spirit and determination, the sheer love of cooking, and the drive to share that with her fellow Americans that made her the extraordinary success she became.

Seeds: Polly has an idea that she can't stop thinking about, one that involves changing a few things about herself. She's setting her sights on a more glamorous life, but it's going to take all of her focus. At least that way she won't have to watch her friends moving so far ahead. Roots: Jo is spending the summer at her family's beach house, working as a busgirl and bonding with the older, cooler girls she'll see at high school come September. She didn't count on a brief fling with a cute boy changing her entire summer.

A kind, bookish only child born in the 1940s, Alice Lindgren has no idea that she will one day end up in the White House, married to the president. In her small Wisconsin hometown she learns the virtues of politeness, but a tragic accident when she is 17 shatters her identity and changes the trajectory of her life. More than a decade later, when the charismatic son of a powerful Republican family sweeps her off her feet, she is surprised to find herself admitted into a world of privilege.

As lyrical as a sonata, Ayelet Waldman’s follow-up novel to Love and Other Impossible Pursuits explores the aftermath of a family tragedy. Set on the coast of Maine over the course of four summers, Red Hook Road tells the story of two families, the Tetherlys and the Copakens, and of the ways in which their lives are unraveled and stitched together by misfortune, by good intentions and failure, and by love and calamity.

Haunted by Chuck Palahniuk is a novel made up of stories: 23 of them, to be precise. Twenty-three of the most horrifying, hilarious, mind-blowing, stomach-churning tales you'll ever encounter, sometimes all at once. They are told by people who have answered an ad headlined "Writers' Retreat: Abandon Your Life for Three Months", and who are led to believe that here they will leave behind all the distractions of "real life" that are keeping them from creating the masterpiece that is in them.

Famed sculptor Clare Kimball has commanded the attention of the New York art world, but troubling memories from childhood have drawn her home to Maryland, to the town where she grew up and where her father died so long ago in circumstances never really explained. Nothing much has changed in Emmitsboro—except Cameron Rafferty, the onetime high school bad boy turned town sheriff. The only hint of Cam’s wild nature is the light in his eyes when he looks at Clare. In Cam’s strong arms Clare is seduced into falling in love—and believing that her small-town world is safe.

Twelve-year-old Sumiko feels her life has been made up of two parts: before Pearl Harbor and after it. The good part and the bad part. Raised on a flower farm in California, Sumiko is used to being the only Japanese girl in her class. Even when the other kids tease her, she always has had her flowers and family to go home to. That all changes after the horrific events of Pearl Harbor.

Journalist Susan Casey was in her living room when she first glimpsed this strange place and its resident sharks, their dark fins swirling around a tiny boat in a documentary. These great whites were the alphas among alphas, the narrator said, some of them topping 18 feet in length, and each fall they congregated here off the northern California coast.

From Gail Godwin, three-time National Book Award finalist and acclaimed New York Times bestselling author of Evensong and The Finishing School, comes a sweeping new novel of friendship, loyalty, rivalries, redemption, and memory.

From the author of the groundbreaking New York Times bestseller The Female Brain, here is the eagerly awaited follow-up book that demystifies the puzzling male brain.

Dr. Louann Brizendine, the founder of the first clinic in the country to study gender differences in brain, behavior, and hormones, turns her attention to the male brain, showing how, through every phase of life, the "male reality" is fundamentally different from the female one. Exploring the latest breakthroughs in male psychology and neurology with her trademark accessibility and candor, she reveals that the male brain:

*is a lean, mean, problem-solving machine. Faced with a personal problem, a man will use his analytical brain structures, not his emotional ones, to find a solution.

*thrives under competition, instinctively plays rough and is obsessed with rank and hierarchy.

*has an area for sexual pursuit that is 2.5 times larger than the female brain, consuming him with sexual fantasies about female body parts.

*experiences such a massive increase in testosterone at puberty that he perceive others' faces to be more aggressive.


The Male Brain finally overturns the stereotypes. Impeccably researched and at the cutting edge of scientific knowledge, this is a book that every man, and especially every woman bedeviled by a man, will need to own.

Praise for The Female Brain:
"Louann Brizendine has done a great favor for every man who wants to understand the puzzling women in his life. A breezy and enlightening guide to women and a must-read for men."
—Daniel Goleman, author of Emotional Intelligence






From the Hardcover edition.

Her name is synonymous with elegance, style, and grace. Over the course of her extraordinary life and career, Audrey Hepburn captured hearts around the world and created a public image that stands as one of the most recognizable and beloved in recent memory. But despite her international fame and her tireless efforts on behalf of UNICEF, Audrey was also known for her intense privacy.

In 1980 Doris Christopher, a former home economist and teacher, was itching to get back into the workforce after an eight-year hiatus as a stay-at-home mom. Drawing on her personal and professional expertise, and determined to make cooking easier and more convenient for families, she started selling high-quality kitchen tools through cooking demonstrations to groups of women in their homes. Today, the company she started in her basement, The Pampered Chef, is celebrating its 25th anniversary.