Resultado narrado por "Christopher Grove" em Todas as categorias

Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line.

Propelled by the belief that government has slipped out of the hands of ordinary citizens, a surging wave of populism is destabilizing democracies around the world. As John Matsusaka reveals in Let the People Rule, this belief is based in fact. Over the past century, while democratic governments have become more efficient, they have also become more disconnected from the people they purport to represent. The solution Matsusaka advances is familiar but surprisingly underused: direct democracy, in the form of referendums.

Common Stocks and Common Sense provides detailed insight into common stock investing, using a case-study approach based on real-world investments. Author Edgar Wachenheim is the CEO of Greenhaven Associates, boasting an average annual portfolio comparable to Warren Buffet's. In this book, he shares his knowledge and experiences by providing detailed analyses of actual investments made by himself and other investors.

This unique book can help you change your approach to negotiation by learning key strategies and techniques from actual cases. The Book of Real-World Negotiations shines a light on real-world negotiation examples and cases, rather than discussing hypothetical scenarios. It reveals what is possible through preparation, persistence, creativity, and taking a strategic approach to your negotiations.

As the voting public continues to diversify across the United States, political candidates, and particularly white candidates, increasingly recognize the importance of making appeals to voters who do not look like themselves. As history has shown, this has been accomplished with varying degrees of success. During the 2016 election, for example, both Hillary Clinton and Bernie Sanders campaigned vociferously among Latino voters in Nevada's early primary, where 19 percent of the Democratic caucus consisted of Latinos.

Customer Data and Privacy: The Insights You Need from Harvard Business Review will help you understand the tangled interdependencies and complexities and develop strategies that allow your company to be good stewards, collecting, using, and storing customer data responsibly.

Napoleon Hill was and is an American treasure. He was a confidant of presidents and statesmen. The prominent men of several generations freely revealed their secrets of success to him. But he never forgot his humble origins. He considered it his sacred obligation to share with the world the knowledge about personal achievement that he had accumulated during his rich and varied life.

During the final three years of the Obama administration, Richard Stengel, the former editor of Time magazine and an Under Secretary of State, was the single person in government tasked with unpacking, disproving, and combating both ISIS's messaging and Russian disinformation. Then, in 2016, as the presidential election unfolded, Stengel watched as Donald Trump used disinformation himself, weaponizing the grievances of Americans who felt overlooked. In fact, Stengel quickly came to see how all three players had used the same playbook: ISIS sought to make Islam great again....

A new way of thinking about (and celebrating!) your child during these critical years! Congrats—you're having a teen! No, really—congratulations! You're entering one of the most exciting, important phases of parenting. These years are your best opportunity to guide your child toward a thriving adulthood and strengthen your relationship with them for life. This guide will help you understand, encourage, support, love, and, yes, even celebrate your teen!

Tobacco was first cultivated and enjoyed by the indigenous inhabitants of the Americas, who used it for medicinal, religious, and social purposes long before the arrival of Columbus. But when Europeans began to colonize the American continents, it became something else entirely - a cultural touchstone of pleasure and success and a coveted commodity that would transform the world economy forever.

Guided by Voices was one of the most popular indie-rock bands of the 1990s. Critics internationally have lauded the band's brain trust, Robert Pollard, as a once-in-a-generation artist. Pollard has been compared by The New York Times to Mozart, Rossini, and Paul McCartney (in the same sentence) and everyone from P. J. Harvey, Radiohead, R.E.M., the Strokes, and U2 has sung his praises and cited his music as an influence. But it all started rather prosaically.

Call it the flattening effect. The process by which mystery is leached from life and replaced by weary literalism. Age is the primary culprit, abetted by desensitizing technology and the reductive shove of science. At a certain point, thought becomes synapse, talk becomes tweet, and all Netflix movies seem to merit three stars. Gradually the world recedes from your touch until the only things that still feel real are sex and video games.

William Tecumseh Sherman and Geronimo were keen strategists and bold soldiers, ruthless with their enemies. Over the course of the 1870s and 1880s these two war chiefs would confront each other in the final battle for what the American West would be: a sparsely settled, wild home where Indian tribes could thrive, or a densely populated extension of the America to the east of the Mississippi.

Walter Tevis is widely regarded as a master for both his gritty poolhall novels and his brilliant rendering of the world of competitive chess. This long overdue collection establishes Tevis's rightful place as a maestro of the short form, as well. Bringing together the 1981 short story collection Far From Home with a host of other previously unpublished stories from journals and magazines, this entertaining collection showcases Tevis's characteristic perceptiveness, empathy, and range.

In 2017, New Yorker staff writer D.T. Max began working on a major profile of Stephen Sondheim that would be timed to the eventual premiere of a new musical Sondheim was writing. Sadly , that process – and the years of conversation – was cut short by Sondheim’s own hesitations, then the global pandemic, and finally by the great artist’s death in November 2021.