In this episode of the ABA Business Leaders Podcast, hosts Stephen and April Smith get back to basics. They break down the key steps for setting up your ABA business the right way — from licensing and ownership rules to credit card strategies and company naming pitfalls.

It’s a practical, down-to-earth conversation full of lessons learned and advice every ABA business owner should hear — whether you’re just starting out or getting ready to grow.

Key Takeaways

• Get your licenses in order. Many ABA businesses need multiple permits depending on their services and state. Don’t skip this step — it can save you big headaches later.
• Check ownership laws. States like New York (and soon Illinois) require practices to be owned by licensed professionals. Always confirm with an advisor before registering your business.
• Pick a smart name. Your business name and professional email setup can shape first impressions and help you stand out.
• Use credit cards wisely. When insurance payments lag, a business credit card can help you smooth out cash flow.
• Plan for growth. As your business expands, your systems, policies, and even your insurance coverage need to evolve too.
• Document your changes. Keeping notes on what’s working and what’s not makes it easier to delegate and improve operations as you grow.

Sponsored by Live Oak Bank

This episode is sponsored by Live Oak Bank — the go-to financial partner for ABA providers. Live Oak offers flexible lending and specialized healthcare financing to help your business grow responsibly.

👉 Learn more here: https://3piesquared.com/business-affiliate/live-oak-bank

Resources & Links

📋 The Essential List for a Successful Business Your checklist for building a strong ABA foundation: 👉 https://www.3piesquared.com/blog/the-essential-list-for-a-successful-business_24

🎧 ABA Business Leaders Podcast CEUs Earn CEUs while you learn:

👉 https://3piesquared.com/productDetails/ABA_Business_Leaders_Podcast_CEUs

💼 ABA Business Readiness Assessment Find out if your ABA business is ready to scale:

👉 https://3piesquared.com/aba-business-readiness-assessment

💡 ABA Billing Tips Simple tips to keep your cash flow strong:

👉 https://3piesquared.com/productDetails/ABA_Billing_Tips

🗓 Book a Consultation with Stephen Smith Get expert advice for your ABA business:

👉 https://3piesquared.com/stephen-booking-page

Want to Get in Touch?

Have a question for Stephen and April? Call the ABA Business Leaders Hotline at (737) 330-1432 — they’d love to hear from you!

Description

In this episode of the ABA Business Leaders Podcast, hosts Stephen and April Smith break down one of the most critical — and often misunderstood — parts of running an ABA business: billing.

From choosing between in-house and outsourced billing to understanding payer contracts, they explore the practical steps that help your clinic stay compliant, efficient, and profitable. Stephen and April share hard-earned lessons about reading contracts carefully, negotiating rates, maintaining control over your billing process, and tracking denials to spot inefficiencies before they snowball.

Whether you’re just getting started or looking to clean up your current systems, this episode will help you take a closer look at your billing practices and ensure your business’s financial health is as strong as your clinical outcomes.

Key Takeaways

Your billing setup isn’t permanent. You can start in-house and later outsource—or vice versa. What matters is choosing the system that best fits your growth stage.

Always read your contracts. Never sign a payer agreement without understanding every clause, rate, and responsibility. Every business partner should be knowledgeable about what they’re agreeing to.

Know your minimum rates. Rate negotiation might not happen in your first contract, but understanding what you can’t afford to accept is vital to staying sustainable.

You can’t hand off full control. As April puts it, “Nobody will care about billing as much as you do.” Even if you delegate billing tasks, you need oversight and involvement to prevent problems.

Track patterns and denials. Billing data tells a story—watching for repeated denials or errors helps you catch process issues before they become expensive.

Clean billing builds value. When it comes time to sell your ABA business, well-organized, transparent billing records will give potential buyers confidence and increase your valuation.

Sponsored by Silna

This episode is sponsored by Silna, the first-ever Care Readiness Platform built specifically for ABA.

Silna automates prior authorizations, benefit checks, and insurance monitoring to ensure your patients are financially cleared for care before sessions begin. Operating in 45+ states and serving over 50,000 patients, Silna helps ABA providers save thousands of hours by verifying eligibility, tracking expiring authorizations, and using AI to complete and submit all ABA-related authorization types.

👉 Learn more about how Silna can help you spend more time with patients and less time on paperwork: https://3piesquared.com/business-affiliate/silna

Resources & Links

Stay ahead with practical insights from the ABA Business Leaders Podcast:

👉 https://3piesquared.com/productDetails/ABA_Business_Leaders_Podcast_CEUs

Wondering how to start an ABA business or how to know your ABA business is ready to scale? Take the free ABA Business Readiness Assessment:

👉 https://3piesquared.com/aba-business-readiness-assessment

Need straightforward ABA billing tips to keep your cash flow healthy? Grab the quick guide here:

👉 https://3piesquared.com/productDetails/ABA_Billing_Tips

In this episode of the ABA Business Leaders Podcast, hosts Stephen and April Smith take it back to basics with a deep dive into one of the most overlooked but critical foundations of any ABA practice — policies and procedures.

From compliance and hiring to accountability and growth, Stephen and April break down why written policies aren’t just “paperwork,” but the structure that keeps your business legal, consistent, and scalable.

Whether you’re just getting started or refreshing an existing clinic, this episode is a must-listen for any ABA business owner serious about long-term success.

Key Takeaways

• Compliance isn’t optional. Follow your state’s laws and regulations — even if past employers didn’t.

• Policies help you hire better. Great staff want structure and clarity from day one.

• Get it out of your head. Your policies are the written version of your values and vision.

• Skip the AI shortcuts. Automated policies can miss crucial legal and ethical details.

• Follow through matters. Policies only work if you actually enforce them.

• Keep them alive. Review and update your policies monthly to stay current and consistent.

Sponsored by MarginKeepers

This episode is proudly sponsored by MarginKeepers — the go-to accounting and consulting team for ABA providers who want clean books, strong margins, and peace of mind.

👉 Learn more here: https://3piesquared.com/business-affiliate/MarginKeepers

Resources & Links

Stay ahead with practical insights from the ABA Business Leaders Podcast:

👉 https://3piesquared.com/productDetails/ABA_Business_Leaders_Podcast_CEUs

Wondering how to start an ABA business or how to know your ABA business is ready to scale? Take the free ABA Business Readiness Assessment:

👉 https://3piesquared.com/aba-business-readiness-assessment

Need straightforward ABA billing tips to keep your cash flow healthy? Grab the quick guide here:

👉 https://3piesquared.com/productDetails/ABA_Billing_Tips

Get in Touch

Got a question or topic you’d love Stephen and April to cover? Call the ABA Business Leaders Hotline: (737) 330-1432

This week on the ABA Business Leaders Podcast, Stephen and April continue the Back to Basics series by tackling one of the most critical foundations for any ABA practice: operations agreements.

From legal safeguards to conflict resolution, they break down the agreements and systems that keep a business running smoothly — and why getting them right early can save you major headaches later.

🔍 Inside the Episode:

✅ Avoiding common mistakes – Stephen explains why a solid legal system is non-negotiable when drafting operations agreements. His tip: don’t rely on AI templates — use a trusted resource like LegalShield to protect yourself from costly missteps.

✅ Ownership and roles – April and Stephen share how easily things can get messy with multiple partners, and why defining roles and responsibilities at the start sets everyone up for success.

✅ Money, money, money – From who has access to who makes decisions, clearly defining financial roles keeps your practice secure and sustainable.

✅ Impartial financial mentors – Stephen emphasizes the importance of having an outside, impartial perspective when it comes to money.

✅ Hiring and firing – April and Stephen discuss how defining “quality” is key. Their method: brainstorm individually, then come together to compare and align your expectations.

✅ Roles and responsibilities – April highlights the value of a clear chart for employees so everyone knows who to turn to. These charts will evolve as your business grows, but they’re critical for clarity at every stage.

✅ Conflict resolution – From policies to personal growth, April emphasizes the importance of mental health support. Working with a therapist can make you a stronger communicator and leader when tensions rise.

💡 Whether you’re just launching your ABA practice or refining your systems as you grow, this episode will help you build operations agreements that protect your business, your people, and your peace of mind.

📌 Resources:

ABA Business Readiness Assessment – See where your business stands

Book a Consult with Stephen – Honest guidance from someone who gets it

📞 Want to get in touch via our hotline? Give us a call at (737) 330-1432!

Market Analysis for ABA Businesses: Back To Basics

This week on the ABA Business Leaders Podcast, Stephen and April continue the Back to Basics series with a practical deep dive into market analysis — one of the most important, and often misunderstood, steps in building an ABA company.

From cutting through the noise of 40-page reports to understanding what your competitors really charge, this episode is all about asking the right questions and applying lessons you can actually use.

💡 Whether you’re planning your very first clinic or refining your growth strategy, you’ll walk away with a sharper sense of how to analyze your market and use that knowledge to make better business decisions.

🔍 Inside the Episode:

✅ The job that keeps changing – Stephen explains how quickly your role evolves once you open your doors, and why setting clear boundaries on services and clients is essential.

✅ Five questions that matter – April breaks market analysis down to the basics: Who, What, Why, Where, and How. No lengthy reports required, just clarity on the right questions.

✅ What people say vs. what they do – Stephen shares a hard-earned lesson about the gap between verbal commitments and the real-world follow-through required when launching clinics or new services.

✅ Defining your own goals – April reminds us that not every business needs to scale to a multi-clinic model. Growth should be aligned with your personal goals, not someone else’s playbook.

✅ Setting rates with confidence – Stephen stresses that rates should rise, not fall, with private funders, and that knowing competitors’ pricing keeps you competitive.

✅ Collaboration as strategy – April highlights the increasing demand for BCBAs and ABA services, and why working with other providers can strengthen both your business and your community.

📌 Resources:

✅ ABA Business Readiness Assessment – See where your business stands

✅Book a Consult with Stephen – Honest guidance from someone who gets it

📞 Want to get in touch via our new hotline? Give us a call at (737) 330-1432!

🎧 Tune in, take notes, and put these fundamentals into action — your business will thank you for it.

Episode Title: Start an ABA Company: Back To Basics

This week on the ABA Business Leaders Podcast as part of their ‘back to basics’ series for 2025, Stephen and April sit down to share hard-earned lessons about the early stages of business ownership. From carving out time while still in a 9–5 to setting boundaries that stick, they dig into the practical — and often overlooked — steps that can make or break an ABA business.

From money management to mentorship, and from fighting isolation to facing failure, this episode is packed with insights for ABA leaders ready to take their first steps with confidence.

🔍 Inside the Episode:

✅ Making the leap – Stephen explains why it’s crucial to use your free time wisely before leaving your full-time job to build early momentum.

✅ Boundaries that last – April unpacks how quickly new owners can get sucked into the whirlwind, and why sustainable schedules are non-negotiable.

✅ Money myths – Together, Stephen and April get real about finances: if you don’t have at least $500 in reserve, it may not be the right time to start.

✅ Mentors & accountants – Why having these two key players in your corner from day one can save you from costly mistakes later.

✅ It’s lonely at the top – Stephen reflects on the isolation of business ownership and the power of connecting with other leaders who “get it.”

✅ Don’t become the bad boss – Lessons on tying your business back to your values, so you don’t recreate the same problems you left behind.

✅ Facing failure – April and Stephen normalize mistakes and highlight why policies, procedures, and learning moments are essential for growth.

💡 Whether you’re on the verge of launching your ABA practice or looking to strengthen your foundation, this conversation will give you the clarity, encouragement, and tools you need to start strong.

📌 Resources:

✅ ABA Business Readiness Assessment – See where your business stands

✅ Book a Consult with Stephen – Honest guidance from someone who gets it

💼 This episode is sponsored by Live Oak Bank Live Oak Bank offers specialized loan solutions designed for the unique needs of your ABA business.

👉 Find out more

🎧 Tune in and take notes — your future ABA business depends on it.

📞 Want to get in touch via our new hotline? Give us a call at (737) 330-1432!

In this episode of the ABA Business Leaders Podcast, hosts Stephen and April Smith get personal with some life updates, share exciting news about the growth of their team, and introduce new services—including billing support. They also announce an upcoming podcast series focused on startup advice and take on common misconceptions about what it really takes to start an ABA business.

Whether you’re in the early stages of planning your practice or already managing a growing team, this episode delivers practical insights about balance, planning, and the mindset shifts that fuel long-term success.

And a big thank you to our sponsor, SILNA – supporting ABA providers with the tools and advocacy needed to strengthen the field.

👉 Learn more here: https://3piesquared.com/business-affiliate/SILNA

📞 Want to get in touch via our new hotline? Give us a call at (737) 330-1432!

🔑 Key Takeaways

• Taking intentional time off is crucial for entrepreneurs.

• Building a strong team creates better work-life balance.

• Effective communication is the foundation of team success.

• Planning ahead makes extended time off possible.

• A new podcast series will focus on startup advice and resources.

• Marketing your ABA business is essential for attracting clients.

• You don’t need to know everything before you start.

• Business plans matter—but they don’t have to be perfect.

• Success doesn’t mean working 24/7.

• Curiosity and continuous learning drive growth.

📚 Resources & Links

Looking for ways to strengthen your ABA business? Check out these resources:

👉 Earn CEUs while listening to the podcast: https://3piesquared.com/productDetails/ABA_Business_Leaders_Podcast_CEUs

👉 Wondering how to start an ABA business or how to know if your ABA business is ready to scale? Take the free ABA Business Readiness Assessment: https://3piesquared.com/aba-business-readiness-assessment

👉 Need practical tips to keep your ABA billing on track? Download the quick guide here: https://3piesquared.com/productDetails/ABA_Billing_Tips

👉 Partner with SILNA to support and advocate for the ABA field: https://3piesquared.com/business-affiliate/SILNA

ABA Business Leaders Podcast – Episode: “ABA Hotline & Community Questions!

In this episode of the ABA Business Leaders Podcast, hosts Stephen and April Smith discuss the launch of a new hotline ((737) 330-1432) for listeners to ask questions about running ABA practices. They dive into the most common concerns facing ABA business owners, including insurance claims, rate negotiation, cancellation policies, and the challenges of scheduling and hiring staff.

Throughout the conversation, Stephen and April emphasize the importance of curiosity, clear communication, and structured onboarding to ensure high-quality services and sustainable business practices in the ABA field.

Takeaways from this episode:

• Curiosity is valued in the ABA community—no question is too small or silly.

• Launching a hotline provides real-time guidance for practice owners.

• Insurance claims are often denied due to simple errors—attention to detail is critical.

• Understanding your minimum acceptable rates and negotiating contracts protects your business.

• Cancellation policies should be communicated clearly and enforced consistently.

• Scheduling challenges are common but solvable with operational planning.

• Hiring should focus on cultural fit and values alignment.

• Rigorous onboarding ensures staff are prepared to provide quality care.

• Collaboration and transparent communication improve overall service quality.

Sponsored by MarginKeepers: This episode is brought to you by MarginKeepers, a team dedicated to helping ABA practices maintain financial clarity, streamline operations, and grow sustainably.

Resources & Links:

• Stay ahead with practical insights through the ABA Business Leaders Podcast CEUs: 👉 https://3piesquared.com/productDetails/ABA_Business_Leaders_Podcast_CEUs

• Wondering how to start an ABA business or how to know your ABA business is ready to scale? Take the free ABA Business Readiness Assessment: 👉 https://3piesquared.com/aba-business-readiness-assessment

• Looking for straightforward ABA billing tips to keep your cash flow healthy? Grab the quick guide here: 👉 https://3piesquared.com/productDetails/ABA_Billing_Tips

• Ready to streamline your practice finances and simplify your operations? Check out MarginKeepers here: 👉 https://3piesquared.com/business-affiliate/MarginKeepers

• Want to get in touch via our new hotline? Give us a call on: (737) 330-1432!