Send us a text message!

Hotels aren’t just places to sleep anymore - they’re becoming ecosystems designed to support how we work, connect, and travel. On this episode, Chad and Miriam connect with IHG's Mel Bell to explore how the hotel landscape is evolving for business traveler today. From the role of technology and AI to the growing influence of younger travelers on amenities like communal workspaces, Mel shares how hotel brands are adapting to meet shifting expectations. She also offers practical tips for travel managers on strengthening conversations with hotel partners. It’s a fast-paced look at the future of hospitality and what it means for managed travel.

Learn more by visiting https://www.bcdtravel.com or https://www.linkedin.com/company/bcd-travel/

Send us a text message!

Ever wonder why your hotel program just isn’t working for you or your travelers? You spend time and money every year souring your program, so you should be seeing returns, right?

Not so fast.

Before heading in your annual hotel sourcing this year, take a step back and assess if you’re truly set up for success. On this episode, Chad and Miriam are joined Advito’s Global Hotel Practice Lead, Jennifer Nicholas, to discuss what you need to do before you start sourcing.

From getting your policy in good shape, to diving into your data to determine where you need to make changes, it’s important to not just do what you’ve always done – but really focus on where you can drive value.

Learn more by visiting https://www.bcdtravel.com or https://www.linkedin.com/company/bcd-travel/

Send us a text message!

We’re surrounded by more data than ever, but how do we turn mountains of data into manageable insights? In this episode, Chad and Miriam talk with April Bridgeman, Managing Director of BCD’s consulting arm, Advito, to explore how AI is changing the data game for travel managers.

April shares the latest trends her team is seeing, plus practical ways AI can uncover fresh, actionable insights from the data most travel programs already have. From overcoming policy hurdles and security concerns to navigating the basics of prompting, she offers smart, sustainable tips for getting started without feeling overwhelmed.

If you’re ready to work with your data instead of feeling buried by it, this one’s for you.

Learn more by visiting https://www.bcdtravel.com or https://www.linkedin.com/company/bcd-travel/

Send us a text message!

We’re at the halfway point of 2025. And on this podcast that can only mean one thing: Rossana Martin is back to connect with Chad and Miriam about the state of our industry!

As usual, Rossana takes us "around the world" to discuss industry insights, giving special attention to air and hotel rates in each global region and how rates might change throughout the rest of 2025. Rossana all gives tips on what questions travel managers should be asking about AI and their travel program.

If you have a global travel program or simply want to know what's going on in the world of business travel, this episode is a must listen!

Learn more by visiting https://www.bcdtravel.com or https://www.linkedin.com/company/bcd-travel/

Send us a text message!

On this episode, Chad and Miriam connect with Delta Air Lines' Christopher Crowder-Bromley, General Manager, B2B Marketing. While Delta is celebrating their 100th anniversary, they're also doubling down on their investment into business travel programs. Christopher details three major solutions specifically built for business travel, shares Delta's 'why' when it comes to business travel, and is challenged to list all the exciting enhancements that are setting Delta apart in the business travel world.

Learn more by visiting https://www.bcdtravel.com or https://www.linkedin.com/company/bcd-travel/

Send us a text message!

It seems as though every year there are some new buzz words in the world of business travel. On this episode, Chad and Miriam explore one of 2025’s buzz words: ROI, or return on investment. The duo is joined by Matt Patterson, Senior Director with BCD’s consulting arm Advito, and Matt highlights that ROI is more than just obvious savings. For example, investing in a comprehensive travel risk management program might lead to favorable insurance premiums. Tune in and learn how your travel program can achieve more bang with its buck!

Learn more by visiting https://www.bcdtravel.com or https://www.linkedin.com/company/bcd-travel/

Send us a text message!

Want to boost traveler engagement while driving program adoption? You’re not alone! On this episode, Chad and Miriam are joined by Hannah Kahn and Melia McFarland from BCD's travel commerce product team to talk all things messaging. It’s no surprise that travel managers everywhere are looking for tools that improve the traveler experience, boost compliance, and keep their employees connected. Hannah and Melia give expert insight into why delivering the right message, at the right time, through the right channel can make all the difference to business travelers.

Learn more by visiting https://www.bcdtravel.com or https://www.linkedin.com/company/bcd-travel/

Send us a text message!

While International Women's Day might have been March 8 this year, it's always the right time to celebrate women. On this episode, host Miriam Moscovici is joined by guest host Sydney Kessler, and the pair connect with three of BCD's leaders who have all taken different paths to success. Leslie West, global SVP, Shelley Fletcher-Bryant, VP with BCD's consulting arm Advito, and Silvia Negri, Sr. Director with BCD's Latin American program management team, all share their views on the work that still needs to be done. The trio also have a moment of vulnerability and discuss what advice they would give to their younger selves.

Learn more by visiting https://www.bcdtravel.com or https://www.linkedin.com/company/bcd-travel/