In this episode, Chris Goede and Perry Holley explore the concept of delivering appreciated value to customers. They explain the importance of going beyond simply providing value to align that value with the true needs of the customer. They also emphasize the need to exceed client expectations and make the value personally relevant to create an emotional connection and foster loyalty. The episode offers valuable insights for businesses seeking to enhance their value proposition and build stronger customer relationships.

Perry Holley and Chris Goede share a powerful 7-step model for building an extraordinary culture within an organization. They show how leaders must continuously inform their teams about the core values and mission, while also involving them in the experience to boost morale and commitment. They stress the importance of leaders inspiring others by being present, setting an example, and living out the culture they aim to create.

References:

Download the FREE Learner Guide for this episode at MaxwellLeadership.com/Podcast

Become a Maxwell Leadership Certified Team Member at MaxwellLeadership.com/JoinTheTeam.

In this episode, Chris Goede and Perry Holley explore the concept of delivering "WOW" experiences to customers. They discuss the importance of being distinctive rather than just different from competitors to create unique and memorable moments for clients. The hosts also introduce the idea of identifying "un-WOWs," which are areas where the customer experience falls short and needs improvement. They encourage leaders to actively seek out these "un-WOWs " and take immediate action to address them, fostering a culture of continuous improvement within their organizations.

References:

Download the FREE Learner Guide for this episode at MaxwellLeadership.com/Podcast

Become a Maxwell Leadership Certified Team Member at MaxwellLeadership.com/JoinTheTeam.