In this episode, Chris Goede and Perry Holley explore the concept of delivering appreciated value to customers. They explain the importance of going beyond simply providing value to align that value with the true needs of the customer. They also emphasize the need to exceed client expectations and make the value personally relevant to create an emotional connection and foster loyalty. The episode offers valuable insights for businesses seeking to enhance their value proposition and build stronger customer relationships.

Perry Holley and Chris Goede share a powerful 7-step model for building an extraordinary culture within an organization. They show how leaders must continuously inform their teams about the core values and mission, while also involving them in the experience to boost morale and commitment. They stress the importance of leaders inspiring others by being present, setting an example, and living out the culture they aim to create.

References:

Download the FREE Learner Guide for this episode at MaxwellLeadership.com/Podcast

Become a Maxwell Leadership Certified Team Member at MaxwellLeadership.com/JoinTheTeam.

In this episode, Chris Goede and Perry Holley explore the concept of delivering "WOW" experiences to customers. They discuss the importance of being distinctive rather than just different from competitors to create unique and memorable moments for clients. The hosts also introduce the idea of identifying "un-WOWs," which are areas where the customer experience falls short and needs improvement. They encourage leaders to actively seek out these "un-WOWs " and take immediate action to address them, fostering a culture of continuous improvement within their organizations.

References:

Download the FREE Learner Guide for this episode at MaxwellLeadership.com/Podcast

Become a Maxwell Leadership Certified Team Member at MaxwellLeadership.com/JoinTheTeam.

Perry Holley and Chris Goede explore the differences between leaders who attract followers vs. those who attract other leaders. They point out that leaders who attract followers may experience some success, but leaders who attract leaders will experience incredible success. Throughout the conversation, Holley and Goede provide examples and insights to help listeners understand what it takes to become a leader who attracts and develops other leaders.

References:

Download the FREE Learner Guide for this episode at MaxwellLeadership.com/Podcast

Become a Maxwell Leadership Certified Team Member at MaxwellLeadership.com/JoinTheTeam.

Chris Goede and Perry Holley explore the difference between being an influencer and a person of influence. They discuss four phases of influence: modeling, motivating, mentoring, and multiplying. Explaining that modeling involves people observing a leader's actions, reactions, and interactions, while motivating requires engaging and connecting with individuals on an emotional level. Mentoring, they suggest, involves guiding others through personal and professional growth, while multiplying empowers others to become people of influence themselves.

References:

Download the FREE Learner Guide for this episode at MaxwellLeadership.com/Podcast

Become a Maxwell Leadership Certified Team Member at MaxwellLeadership.com/JoinTheTeam.

Chris Goede and Perry Holley discuss strategies for dealing with a challenging or bad boss. They provide insights on how to handle these difficult situations by focusing on adding value to the leader rather than trying to fix them. They share practical tips such as increasing communication, documenting work, and understanding the leader's priorities and challenges. The episode offers helpful advice for navigating the frustration of working under a less-than-ideal leader while still maintaining professionalism and a growth mindset.

References:

Download the FREE Learner Guide for this episode at MaxwellLeadership.com/Podcast

Become a Maxwell Leadership Certified Team Member at MaxwellLeadership.com/JoinTheTeam.

This episode discusses the concept of knowing what you are for as a leader. Chris and Perry discuss five key actions leaders can take to show their team they are for them, including believing abundantly, appreciating consistently, developing intentionally, listening actively, and living repeatedly. They also share insights and examples from Truett Cathy, founder of Chick-fil-A, who modeled these behaviors and built a culture where employees felt valued and supported.

References:

Download the FREE Learner Guide for this episode at MaxwellLeadership.com/Podcast

Become a Maxwell Leadership Certified Team Member at MaxwellLeadership.com/JoinTheTeam.

This episode explores three key signs of accountability and performance in a team. Chris and Perry discuss the importance of establishing and maintaining a standard of performance, which provides a clear framework for team members to follow. The episode offers practical insights for leaders looking to foster a culture of accountability and drive team performance.

References:

Download the FREE Learner Guide for this episode at MaxwellLeadership.com/Podcast

Become a Maxwell Leadership Certified Team Member at MaxwellLeadership.com/JoinTheTeam.