Resultado narrado por "Anne Hancock" em Todas as categorias

The nature of services in society and the economy is wide-ranging and complex, and the management of services and their innovation provokes a number challenges for practitioners, professionals, and academics. This book provides a range of perspectives on understanding, managing, and reconceptualizing service by bringing together contributions from leading figures in service research, to make a timely and significant multi-disciplinary contribution to the theory and practice of service management.

On her 29th birthday, Valency Stirling awakens to a life that she knows will never change. Under the thumb of an autocratic mother and a poor relation in a large domineering family, for years her only refuge has been in her dreams of a mystical Blue Castle, where beauty and kindness reign.

Ben has been tramping for two weeks when he's discovered, nearly starving, by a widow and her two little girls. Mrs. Moss feeds and clothes him and gets him a job with the local Squire. But herding cows is boring for an active boy and he's about to take to the road again when the lovely Miss Celia, owner of the Big House (bordered by lilacs!) arrives and hires him to do odd jobs and be the company for her teenage invalid brother.

Eager to become a reporter, Penny Parker grabs the chance to cover a society wedding. Her father, the editor of the Riverview Star, explains that the only access to the Kippenberg estate is via a rickety bridge and that Mr. Kippenberg, who is on the run for tax evasion, just might show up at his daughter's wedding. Penny smells a scoop! When the groom receives a mysterious note and disappears moments before the ceremony, Penny is on the trail. The mystery deepens as the intrepid teenager gathers clues while encountering a belligerent gardener, unsavory boatmen, and an alligator.