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In the hospitality space, Three and Jackie Carpenter know full well the importance of leading teams who are loyal, engaged, and happy. Working in an industry where customer expectations are at an extreme, Three and Jackie have applied a mindset of treating employees like customers. They've developed a five-step roadmap to creating positive employee experiences and company cultures where connection is the crux of the team's success.

In It’s Not Just Who You Know, Tommy Spaulding - the former CEO of Up With People - has written the new How to Win Friends and Influence People for the 21st century. Success - in business and in life - is all about relationships. In this powerful guide to reaching out to others, Spaulding takes Dale Carnegie’s classic philosophy to the next level - how to create lasting relationships that go well beyond mere superficial contacts and “second floor” relationships.