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After years of courses, research papers, lectures, midterms, and finals, it's time for students to graduate. One of the last rites of passage for students before pursuing their careers is the graduation ceremony. But before receiving their diplomas, students have one last opportunity to bask in the wisdom and experience conveyed by those who deliver the commencement address. This compilation of commencement speeches features a variety of successful individuals including two presidents, two first ladies, and other accomplished public figures.

Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.